*When paying online to avoid disconnection, you must initiate your past due payment prior to 3:00pm on the payment deadline date listed on your utility bill. Please do not use the online system to make any payments after 5:00pm on your cut off date or if your service has been disconnected. Online payments received after 5:00pm will not cancel service disconnection or eliminate late fees being charged to your account. The online payment system is not monitored for accounts disconnected for nonpayment. Contact the Collections Division at (828) 323-7424 to reconnect your services.
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